I just wanted to send a special “thank you” out to all those that have supported me the past several days in my “Open Letter to Etsy”. My Teamies from The Aspiring Metalsmiths, The Artisan Group, Facebook friends, and sellers from Artfire have been so supportive and encouraging. I truly appreciate all your advice, help, tweets, blog posts, and FB posts. I belong to a great community 🙂
Steph
Steph Stargell Designs 
Hi there, a crafting friend shared your story/link on FB. I’ve been a crafter for 12 yrs, but forgave that pleasure last year due to health issues, however I hope to come back and SOON! Have considered Etsy, and was glad you shared this information. It certainly may determine my direction! This seems to be the case in LOTS of selling venues (scammers, someone wanting things for free). If we can’t get our venue to back us up, what defense do we have? NOTHING. It’s just not fair! I pray Etsy will look at your case as an individual, and release your shop. Please continue to fight this! The customer was WRONG, wrong, wrong. Best wishes!~
are you on CBR? You may want to also post the Open Letter over there:
http://www.creativebreakroom.com/index.php